Returns & Exchanges
At Terra Outdoor Living, we want you to be completely satisfied with your purchase. If your new patio furniture does not meet your expectations, you can initiate a return within 30 days of delivery for a full refund, excluding shipping fees.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for your return.
Prepare for Pickup
Ensure all items are in their original condition and repackaged in the original manufacturer packaging to prevent damage during transit.
Schedule Collection
Once your request is approved, our freight partners will contact you to schedule a convenient time for the curbside pickup of your furniture.
Receive Your Refund
After our warehouse team inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing